Returns & Exchanges
At Alleyoop, we want you to love your beauty routine, which is why we offer a 30-day window for returns and exchanges on all products. If a shade or formula isn't your perfect match, we'll help you find one that is or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to download and print at home.
Pack and Ship
Securely pack your items in their original packaging, attach the prepaid label, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing